FAQ

Tickets:

How can I buy tickets for an upcoming show?
You can purchase tickets on-line for national touring shows.  Links are provided for each show and will take you directly to the site to purchase.  Upon purchase, you will be sent an email confirmation with an e-ticket with a unique bar code that must be presented at the door the night of the show.

You can also purchase tickets at the Fat City bar during the hours of operation.

For all other non-national touring shows, there will be a cover charge at the door the night of the event.


Do you charge any fees with the purchase of tickets?
Yes, there is a service fee for credit card purchases on-line.  We do not charge fees for cash purchases made at the Fat City bar.


Are there age restrictions?
Yes, unless otherwise noted, it is 19 to enter for shows.


Are the general admission (GA) concert tickets seated or standing room only?
All GA tickets are STANDING ROOM only, unless otherwise noted.  We do offer limited seating and tables on the main floor for shows.  Unless otherwise noted or presold for national shows, these seats are first come first serve, and we recommend getting to the City Center when doors open to secure a seat.

Hours and Location:

Where are you located?
The City Center is located at 505 S. Chestnut in Champaign, IL.  Chestnut is located off Green Street near the corner of Green and Neil Street.


What time will doors open the night of a national touring show?
Doors to the City Center will open at 7pm for national touring shows, unless otherwise noted on our calendar.  Guests will commonly stop out early and enjoy some food from our grill at Fat City.  The grill opens at 5pm.

All national shows will feature an opening artist that will be on stage by 8:30pm.  The Headliner will be on stage by 10:30pm.


Where can I park?
We have a parking lot next to the City Center and Fat City.  Handicap parking spots are also available at both locations.  We have other parking areas available next to the venue.  See parking map below.

City Center Parking Map

Getting in touch:

How can I find out what’s going on at the City Center?
You can follow us on FacebookTwitter, and Instagram.

Sign up for our e-mail newsletter and notifications.


I’m in a local band or an artist.  How can I perform at the City Center?
The City Center has built relationships with several local bands and artists.  If interested in performing on the City Center stage, please get in touch with by submitting your information on our Contact page.

Rentals and Reservations:

Is a deposit required for booking a party?
The City Center requires a $500 non-refundable deposit that must be paid to hold your event date.

The City Center requires 50% of the rental fee no later than three (3) months prior to the event.  The remaining balance of the venue rental must be paid two (2) weeks prior to the event.


How can I reserve the City Center or Fat City  for a party?
Please submit your request on our Private Events page.

ADA ACCESS:

Is your venue handicap accessible?
The City Center is ADA-compliant throughout.  We provide an elevator to allow access to the Mezzanine level area.  Additionally, we provide a wheelchair lift for stage access.