FAQ

Tickets:

How can I buy tickets for an upcoming show? 

We sell all our tickets through Eventbrite. Authentic tickets can be purchased online at www.citycenterchampaign.com. Hard copy tickets for national touring shows (with no additional fees) can be purchased at Fat City Bar & Grill. Any remaining tickets for national touring shows will be available at the door, but unlike some venues, we do not hold any tickets back for later release. All of the tickets for a show are immediately available as soon as the show goes on sale. If a specific section (Party Pit or Mezzanine) is sold out online, then there will be no additional tickets for that section available at the door.

Tickets for local/regional band shows can be purchased online or at the door.

We can only guarantee tickets purchased directly from us. We cannot guarantee the authenticity of tickets purchased through a third-party website or private individual and we do not recommend this. Patrons purchasing tickets from anyone other than directly from us do this at their own risk.


Do you charge any fees with the purchase of tickets?
Yes, there is a service fee for credit card purchases on-line.  We do not charge fees for cash purchases made at the Fat City bar.


Are there age restrictions?
Yes, unless otherwise noted, it is 19 to enter for shows.

You MUST have a state or federally issued ID that shows you are 19 years of age or older. Examples of this are Driver’s License, State ID or Passport. Please note: FOID cards are NOT acceptable forms of identification as they are issued by the State Police and not the Secretary of State’s office.

In compliance with Illinois laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21.


Are the general admission (GA) concert tickets seated or standing room only?
The City Center was intentionally designed so that as soon as you step into the venue, you have a good view of the stage, but if you’re one of those folks who wants to be right up front or along the balcony railing we suggest you be in line before doors open. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

Unless otherwise indicated, all tickets are sold as standing room only. Depending on the expected crowd for a show, there may or may not be tables or chairs on the main floor. We have a limited number of tables and chairs in the mezzanine. They are on a first come, first served basis. There isn’t any reserved seating.

If there is a medical need for seating, please let a staff member know. We will make sure they are taken care of but cannot guarantee a table and/or seating for the entire group.

Hours and Location:

Where are you located?

The City Center is located right next to Fat City Bar and Grill at 505 S. Chestnut St. just northeast of the intersection of Neil and Green Streets.


What time will doors open the night of a national touring show? 

We publicize both our door times and show times on the website. Set times vary and typically are not announced. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.
GENERALLY, for our national touring shows, doors open at 7:00 PM and the show starts at 8:00/8:30 PM. Headliner generally goes on ~10:00 PM. As we stated, this is subject to change on a show to show basis. We try to publish the tentative schedule a few days before the show so that people can plan their schedules accordingly.

For local/regional (non national touring acts), we usually open doors at 8:00 PM and the show starts ~10:00 PM.


Where can I park? 

PLEASE CHECK THE PARKING MAP (image below) AND MAKE SURE YOU ARE PARKED IN AN APPROVED AREA.

PLEASE NOTE:

*** NOT ALL OF THE PRO AMBULANCE LOT IS APPROVED PARKING. ***
• THERE ARE SPOTS IN THE PRO AMBULANCE LOT THAT ARE RESERVED AND THEY WILL TOW FROM.
• WE ARE NOT RESPONSIBLE FOR VEHICLES PARKED IN LOTS THAT WE DO NOT OWN AND WE NEVER TOW ON THE NIGHTS OF SHOWS FROM OUR OWN PARKING LOTS, BUT WE CANNOT CONTROL LOTS THAT WE DO NOT OWN.
• IF YOU HAVE ANY QUESTIONS, PLEASE CONSULT THE MAP OR ASK AND WE WILL TRY TO HELP.

Please only park in the APPROVED lots. To help clear up something with this picture, the green “City Center Parking” shaded area to the East and South of the RED Reserved area at PRO Ambulance, does NOT include the alley/Chestnut Street area that has parking spaces in front of tenants shops/garages.

If you park in one of these spaces, you will most likely be towed. It may appear that no one is at the shop at that time, but they all have cameras over their parking spaces and can see when someone not authorized to park there, does. Most of these spaces have a “no parking,” “authorized vehicles only” or “police vehicles only” sign posted on the building in front of the space.

PRO Ambulance’s parking lot is clearly separated from Chestnut Street by a chain link fence, so it is not hard to tell. Just trying to give everyone a heads up! Would hate for you to enjoy a great show and come out to your vehicle gone, having been towed.

City Center Parking Map

If you have too much to drink and are not in a state to safely drive home, please LEAVE YOUR CAR. Take an uber/cab/ride from a sober friend home, and come back and pick up your car tomorrow. So long as you are parked in an approved lot and not in a reserved space, WE DO NOT TOW. You can leave your vehicle here overnight and come pick it up tomorrow.

ADA ACCESS:

Is your venue handicap accessible?
The City Center is ADA-compliant throughout.  We provide an elevator to allow access to the Mezzanine level area.  Additionally, we provide a wheelchair lift for stage access.

Secutity Information:

What is your security policy?

All bags will be subject to search, and no large bags or backpacks will be allowed.
We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or Security so we can ensure the best experience possible.
Our safety precautions/security procedures are as follows:

• No firearms or weapons of any kind are allowed into the venue.
• No guns, knives (including pocket knifes), pepper spray, or any other item that could be used to inflict harm.
• Replicas of weapons also are NOT permitted.
• No drugs or drug paraphernalia, illegal substances of any kind.
• No outside food or drinks.
• No video cameras, GoPros, selfie sticks.
• Professional recording equipment – photo, video or audio (no detachable lenses, tripods, big zooms or commercial use rigs). Unless cleared by artist or venue management prior to the event. (See media section below).
• The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Do not bring any illegal substances to the event as violators will be subject to law enforcement. If you are found to be inebriated at the door, security may refuse your entry the venue. Event staff reserves the right to refuse entry to anyone.

Getting in touch:

How can I find out what’s going on at The City Center?
You can follow us on FacebookTwitter, and Instagram.

Sign up for our e-mail newsletter and notifications.


I’m in a local band or an artist.  How can I perform at The City Center?
The City Center has built relationships with several local bands and artists.  If interested in performing on the City Center stage, please get in touch with by submitting your information on our Contact page.

Rentals and Reservations:

Is a deposit required for booking a party?
The City Center requires a $500 non-refundable deposit that must be paid to hold your event date.

The City Center requires 50% of the rental fee no later than three (3) months prior to the event.  The remaining balance of the venue rental must be paid two (2) weeks prior to the event.


How can I reserve the City Center or Fat City  for a party?
Please submit your request on our Private Events page.

MEDIA:

I am a media outlet (radio, TV, digital, etc) and would like to get more information on a upcoming show.
Please submit all such media requests to Edwards Marketing at info@leonedwardsmarketing.com.


Are cameras allowed at the concert?
Only small, non professional cameras are allowed without an artist issued photo pass. Generally speaking, ‘small cameras’ are defined as smaller than 5″, point and shoot cameras without a detachable lens or zoom capability. If you do not have an artist issued photo pass, you will not be allowed to enter with a professional, detachable lens camera.